Higher Policy Compliance Rates - is less than 100% OK?

If you have 100 employees and 20 have reviewed your Company Policy Manual - is that good?

Good is relative so having 20 completed may be better than 5 or 10. However the main reason companies have a Policy Manual is to ensure employees are aware of the policies - rules - guidelines, and procedures to follow. It may be a matter of principle, a way to increase consistency, or a legal requirement such as a harassment or violence prevention requirement.

As an employer or company policy administrator you are the one with the responsibility of: 1) ensuring everyone is aware of the rules, 2) everyone understands the rules and 3) everyone follows the rules. And when we can show that we have done these three tasks we are in a much better position to show we have met our responsibilities.

Let's assume our goal is 100% compliance. What do we have to do to make that happen?

One of the first things we would need is a way of recording or measuring compliance. This does two things for us. First it gives us a marker to compare where we are to where we are going. The feeling or making progress is essential to maintaining momentum on any journey. Second, it gives us a sense of priority. Remember the saying, what gets measure gets done.

The second things we would need is a way to allow people to review our policy manual and ideally be able to monitor or verify that they have reviewed it, and understood it…ideally that they agree to follow it. A good old fashioned distribution list was used in the past to circulate a printed copy of a policy manual from employee to employee, with a signoff sheet each person would acknowledge that they had in fact reviewed the document and agreed to follow it. And if you have a handful of employees this still may be an effective and efficient way to get your 100% compliance in a short timeframe with a low cost.

The paper based policy review option loses its appeal when you start to get over 20 people and by 50 to 100 people is totally unmanageable. It could take weeks or months to circulate the document and the odds of losing the signoff sheet could force you to start over creating a never ending cycle.

When you are looking for a way to control your policy and procedure review process with the goal of a higher compliance rate talk to us and let us know what you need. We look forward to hearing from you.

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